Policy | Rasa Suri

Refund and Return Policy

At Rasa Suri Malaya Sdn. Bhd., customer satisfaction is important to us. Due to the nature of our food products, we apply the following refund and return policy:

1. No Change of Mind Returns

All food products sold are non-returnable and non-refundable once delivered, except in cases of:

Damaged items
Defective products
Incorrect items sent

2. Eligibility for Refund or Replacement

Refunds or replacements will be considered if:

The product arrives damaged
The product is expired upon arrival
The wrong item was delivered

Customers must notify us within 48 hours of receiving the product.

3. Proof Required

To process a refund or replacement, customers must provide:

Clear photos or videos of the product
Order number and proof of purchase

Requests without proper evidence may not be processed.

4. Refund Method

Approved refunds will be processed via the original payment method used during checkout.

Refund processing may take 7–14 working days, depending on the payment provider.

5. Replacement Option

Where applicable, we may offer a replacement instead of a refund.

6. Shipping Costs

Shipping fees are non-refundable, except in cases where the error is on our part.

7. Contact Information

For refund inquiries, please contact us at:

email: suri@rasasuri.co

Phone: 0169418481

Rasa Suri Malaya Sdn. Bhd. reserves the right to reject refund requests that do not comply with the terms stated above.

Privacy Policy

Rasa Suri Malaya Sdn. Bhd. (“Rasa Suri”, “we”, “our”, “us”) is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

1. Personal Data We Collect

We may collect the following information when you use our website or services:

Full name
Contact details (email, phone number)
Billing and delivery address
Order and payment information
Any information voluntarily provided by you

Note: Payment details are processed securely by our payment service provider and are not stored by us.

2. Purpose of Data Collection

Your personal data is collected for purposes including but not limited to:

Processing and fulfilling orders
Payment processing
Delivery and logistics
Customer support and communication
Legal and regulatory compliance

3. Disclosure of Personal Data

We may share your data with:

Payment service providers
Logistics and delivery partners
Government or regulatory authorities (where required by law)

We do not sell or rent your personal data to third parties.

4. Data Security

We take reasonable steps to protect your personal data from loss, misuse, unauthorized access, or disclosure.

5. Data Retention

Your personal data will be retained only for as long as necessary to fulfill the purposes stated above or as required by law.

6. Access & Correction

You may request access to or correction of your personal data by contacting us at:

📧 suri@rasasuri.co

7. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page.

8. Contact Us

For any privacy-related inquiries, please contact:
📧 suri@rasasuri.co

Terms and Conditions

By accessing or using our website and services, you agree to the following Terms & Conditions.

1. General

All products sold are food products intended for consumption.
Prices, product descriptions, and availability are subject to change without prior notice.

2. Orders & Payments

All orders are subject to acceptance and availability.
Payments must be made in full before orders are processed.
We reserve the right to cancel or reject any order at our discretion.

3. Pricing & Errors

In the event of pricing or product description errors, we reserve the right to cancel affected orders and issue refunds where applicable.

4. Delivery

Delivery timelines provided are estimates only.
Rasa Suri shall not be held liable for delays caused by courier services or events beyond our control.

5. Refunds & Returns

Refunds and returns are governed by our Refund & Return Policy, which forms part of these Terms & Conditions.

6. Intellectual Property

All content on this website, including logos, images, text, and designs, are the property of Rasa Suri Malaya Sdn. Bhd. and may not be used without written permission.

7. Limitation of Liability

Rasa Suri shall not be liable for:

Any indirect, incidental, or consequential damages
Misuse of products contrary to provided instructions
Allergic reactions due to undisclosed sensitivities

8. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of Malaysia.

9. Changes to Terms

We reserve the right to amend these Terms & Conditions at any time. Continued use of the website constitutes acceptance of the updated terms.

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